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Operations Team

Ready to experience the difference that our operations team can make for your organisation? Reach out to us today to learn more about how we can support your success, the possibilities are endless.
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Professor Peter Hawkins

  • Executive Chair

Peter Hawkins is one of the world’s leading authorities in systemic coaching, leadership development and the coaching of executive teams and boards. He is widely recognised as one of the Global Top 100 coaches and is regarded internationally as a thought leader in systemic team coaching and organisational transformation.

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Naysan Firoozmand

Naysan Firoozmand is the Chief Executive Officer of Renewal International, responsible for the overall strategic direction, partnerships and global coherence of Renewal’s work. He has spent over two decades working internationally with senior leaders, executive teams and organisations to support transformation that is systemic, human and sustainable.

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Julie Jeffery

Julie Jeffery is Head of Operations at Renewal International, providing strategic and operational leadership across finance, operations, human resources and information technology. She plays a central role in ensuring the organisation runs efficiently, transparently and in alignment with its purpose, supporting both day-to-day delivery and long-term growth.

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Jo Ellis

Jo Ellis is Global Client Project Lead and Executive Assistant to the Chair and Chief Executive Officer at Renewal International. She plays a central role in enabling the effective delivery of Renewal’s global client work and supporting senior leadership across the organisation.

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Natalie Bearman

Natalie Bearman is Global Programs Lead at Renewal International, where she plays a central role in the planning, coordination and delivery of Renewal’s global Systemic Team Coaching® (STC) programmes. She works at the intersection of program design, operations and participant experience, supporting the organisation’s ambition to deliver high-quality, consistent and scalable learning journeys worldwide.

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Dan Hawkins

Dan Hawkins is Operations Team Administrator at Renewal International, where he plays a key role in supporting the effective and high-quality delivery of the organisation’s programmes and projects. He provides structured operational, administrative and logistical support to the Operations Team, enabling Project Managers, faculty and associates to work efficiently and with confidence.

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THE TEAM

Professor Peter Hawkins

Peter Hawkins is one of the world’s leading authorities in systemic coaching, leadership development and the coaching of executive teams and boards. He is widely recognised as one of the Global Top 100 coaches and is regarded internationally as a thought leader in systemic team coaching and organisational transformation.

Peter is an Emeritus Professor of Leadership at Henley Business School and Honorary President of the Association of Executive Coaching. He is the joint founder and Dean of the Global Team Coaching Institute and is the Executive Chair of Renewal International, where he continues to act as guardian of Renewal’s purpose, quality and intellectual lineage.

Peter has been a keynote speaker at many international conferences on learning organisations, leadership and executive coaching. He teaches and leads masterclasses in Systemic Team Coaching in over 50 countries and has played a significant role in shaping the field globally.

He is the author of numerous best-selling books and papers in the fields of leadership, board and team coaching, systemic coaching, supervision and organisational transformation. His publications include Leadership Team Coaching (2021, 4th ed), Leadership Team Coaching in Practice (2022, 3rd ed), Systemic Coaching (2020, with Eve Turner), Supervision in the Helping Professions (2020, with Aisling McMahon), Integrative Psychotherapy (2020, with Judy Ryde), Coaching, Mentoring and Organisational Consultancy: Supervision, Skills and Development (2013, with Nick Smith), Creating a Coaching Culture (2012) and The Wise Fool’s Guide to Leadership (2005).

Peter co-founded Bath Consultancy Group in 1986 and served as its Chair until the company was sold in 2010. He has since chaired three other company boards and has served as a trustee director of several charities.

He has consulted to a wide range of governments and leading commercial, financial and professional organisations, including Fortune 100 and FTSE 100 international companies.

Peter continues to supervise and mentor coaching and consultancy businesses internationally, as well as running international trainings, masterclasses and retreats.

He lives on the edge of Bath, UK, on 37 acres shared with many animals and trees, as well as his children, grandchildren and the many leaders who come to Renewal programmes and retreats.
THE TEAM

Naysan Firoozmand

Naysan Firoozmand is the Chief Executive Officer of Renewal International, responsible for the overall strategic direction, partnerships and global coherence of Renewal’s work. He has spent over two decades working internationally with senior leaders, executive teams and organisations to support transformation that is systemic, human and sustainable.

Naysan is a Chartered Psychologist and Occupational Psychologist, and a highly experienced coach, facilitator and organisational consultant. His work spans organisational development, leadership development and systemic team coaching, supporting clients to navigate complexity, shift culture and build the conditions for long-term performance, resilience and renewal.

Over the years, Naysan has designed and led large-scale leadership and coaching journeys across sectors and geographies, working with organisations facing significant change, growth and strategic disruption. He is known for combining rigour and warmth with an ability to work directly with what is happening in the system, enabling leaders and teams to move beyond surface-level solutions and create meaningful change.

Naysan has been a keynote speaker at international conferences on leadership and coaching and has contributed to a wide range of articles and thought pieces on these topics. He is passionate about how leadership evolves when people learn to work beyond the boundaries of their own teams, in service of customers, communities and wider stakeholder systems.

As CEO of Renewal International, Naysan is focused on building an integrated global platform that connects Renewal’s training, supervision, consulting and leadership development work, creating the conditions for deep collaboration and innovation across the Renewal community.

Outside of his professional work, Naysan is a husband and father. He brings a grounded, relational approach to leadership and believes that the quality of the work is inseparable from the quality of how we live and work together.
THE TEAM

Julie Jeffery

Julie Jeffery is Head of Operations at Renewal International, providing strategic and operational leadership across finance, operations, human resources and information technology. She plays a central role in ensuring the organisation runs efficiently, transparently and in alignment with its purpose, supporting both day-to-day delivery and long-term growth.

As Head of Operations, Julie works closely with the Chief Executive Officer and Board to align operational strategy, budgets and systems with Renewal’s wider vision. She leads financial planning, budgeting and forecasting, oversees governance and compliance, and ensures robust financial controls are in place. Her role includes oversight of contracts, invoicing, reporting, payroll, HR processes and IT infrastructure, creating the operational clarity and stability needed to support Renewal’s global work.

Julie brings over 30 years’ experience across financial operations, management and IT solutions. She is known for her strong analytical capability, attention to detail and steady, accountable approach. Combining strategic oversight with hands-on operational leadership, she anticipates challenges, strengthens systems and drives continuous improvement across the organisation’s processes and ways of working.

Julie brings a flexible and responsive leadership style, shaped by experience across diverse roles, systems and contexts. She adapts her approach to support colleagues and stakeholders, fostering a dependable and well-held operational environment where people can focus on delivering high-quality work.

Outside of Renewal International, Julie is a mother to a grown-up daughter and a devoted cat lover. She is actively involved in animal rescue and volunteering, reflecting her strong values of care, responsibility and compassion.

THE TEAM

Jo Ellis

Jo Ellis is Global Client Project Lead and Executive Assistant to the Chair and Chief Executive Officer at Renewal International. She plays a central role in enabling the effective delivery of Renewal’s global client work and supporting senior leadership across the organisation.

As Global Client Project Lead, Jo coordinates the delivery of Renewal International’s global client projects, working across the full project lifecycle from contracting and onboarding through to delivery, reporting and quality assurance. Partnering closely with the Chief Executive Officer, Head of Operations, Associate Project Managers, faculty and client representatives, she supports collaboration across Renewal’s global ecosystem and helps create high-quality, well-held client experiences.

Alongside this, Jo works as Executive Assistant to the Chair and CEO, acting as a trusted partner to senior leadership. She provides high-level administrative and organisational support, managing priorities, communications and complex diaries with rigour, discretion and care.

Jo is known for bringing structure, calm and momentum to complex systems, combining rigour with warmth in how she works with people. She builds strong relationships across stakeholders, works attentively with what is happening in the system, and supports effective collaboration without losing sight of purpose or quality.

Outside of Renewal International, Jo is a wife and mother of two young children and lives in Bristol, UK.
THE TEAM

Natalie Bearman

Natalie Bearman is Global Programs Lead at Renewal International, where she plays a central role in the planning, coordination and delivery of Renewal’s global Systemic Team Coaching® (STC) programmes. She works at the intersection of program design, operations and participant experience, supporting the organisation’s ambition to deliver high-quality, consistent and scalable learning journeys worldwide.

As Global Programs Lead, Natalie provides leadership and oversight across Renewal International’s open STC programmes, including Foundation, Practitioner and Senior Practitioner levels, delivered both virtually and in person. She coordinates global planning, delivery frameworks and resourcing, working closely with faculty, regional partners, operations teams and external providers to ensure coherence and quality across regions. Her role bridges strategic program design with hands-on operational execution, enabling programmes to run smoothly while remaining aligned with Renewal’s purpose, standards and accreditation requirements.

Natalie plays a key role in developing and refining the systems, processes and platforms that support Renewal’s global programme delivery. She contributes to continuous improvement through thoughtful use of digital tools, automation and community initiatives, and works closely with leadership to evolve programme design and introduce new offerings and delivery formats. She is also closely involved in managing participant communications, feedback and reporting, ensuring learning experiences are well-held and responsive.

Natalie is known for bringing clarity, steadiness and care to complex delivery environments. She combines strong organisational capability with a relational and participant-focused approach, working attentively with faculty, partners and learners to create learning experiences that are both rigorous and human. She has a strong commitment to quality, coherence and the ongoing development of Renewal’s global practitioner community.

Outside of Renewal International, Natalie is a wife and mother of two children and lives in Mauritius.
THE TEAM

Dan Hawkins

Dan Hawkins is Operations Team Administrator at Renewal International, where he plays a key role in supporting the effective and high-quality delivery of the organisation’s programmes and projects. He provides structured operational, administrative and logistical support to the Operations Team, enabling Project Managers, faculty and associates to work efficiently and with confidence.

In his role, Dan supports the coordination of Renewal’s work across the organisation, contributing to smooth delivery through careful administration, strong systems support and attention to detail. He works across programme and project administration, coordinating materials, maintaining systems and data, supporting communications and marketing activity, and ensuring that operational outputs consistently meet Renewal’s standards of quality and professionalism. His work contributes directly to positive experiences for clients, faculty and participants.

Dan is closely involved in maintaining and improving the systems and tools that support Renewal’s work, including programme data, reporting, websites and digital platforms. He supports marketing and communication activity across channels, contributes to workflow optimisation, and brings a strong eye for detail to documentation, reporting and coordination. His ability to integrate systems, manage multiple workstreams and communicate clearly with stakeholders helps ensure projects are delivered on time and aligned with organisational priorities.

Dan is known within the team for his positive energy, collaborative spirit and solution-focused approach. He brings a calm, good-humoured presence to complex operational work and is always ready to support colleagues and anticipate what is needed to keep delivery running smoothly.

Outside of Renewal International, Dan lives in Bath, UK, with his fiancée and their dog, Dilly. He is passionate about music and football, and having spent twenty years working in the cinema industry, he is also a keen film enthusiast.
PROGRAM LEADS

Adrian Lim

Adrian is an experienced Executive Coach, Systemic Team Coach and Supervisor, based in Singapore.

Adrian has over 20 years of marketing and product management experience in the consumer electronics, telecommunications and IT solutions industries. He co-authored the book ‘Into the WILD – Creating a Coaching Culture at the Workplace’ in 2021.

Fluent in both Mandarin and English, Adrian has built, led and managed physical and virtual teams across the globe. He has also accumulated in-depth appreciation of global mindfulness, cultural diversity and international business practices in Asia and around the world.

Adrian is an ICF credentialed Professional Certified Coach (PCC), accredited and certified in Meta Team, GENOS Emotional Intelligence, Everything DiSC, Emergenetics, Design Thinking and LEGO® Serious Play.

PROGRAM LEADS

Paul S H Lim

Paul has worked with Renewal Associates for over ten years, first as a client organisation and since then as an Associate. He is an experienced Leadership Development Practitioner, Executive Coach, Systemic Team Coach, Coach Supervisor and Change Consultant, based in Singapore.

His last corporate role was heading the leadership development centre in the Singapore public service and before that he was Regional Director / Managing Director with established consulting firms, working across Asia-Pacific. His clients value his depth and breadth of experience and his sensitivity to the cultural context of Asia, where he operates. He is fluent in English and Chinese, as well as dialects such as Cantonese and Hokkien. He is also conversational in Bahasa Melayu.

Paul is an accredited coach and is certified in the use of a variety of assessment and profiling instruments such as: Hogan Leadership Series, MBTI, Conflict Dynamics, NLP, Bates Executive Presence and Leadership Team Performance, MBSR, Action Learning.

PROGRAM LEADS

Pamela Maguire

Pamela Maguire is an Executive Team coach and Supervisor. She uses a systemic eclectic approach to coaching supervision with individuals and with teams allowing the issue and solution to emerge through tapping into a range of models, theories, techniques, and processes choosing the most pertinent for the person, team, or issue.

In supervision, Pamela focuses on the needs of the team and the organization and takes into consideration the individual, the team, the organization’s stakeholders as well as the team coaches and their clients. She sees the function of the supervisor as Qualitative by helping the coach focus on what she/he is not seeing, not hearing, or not allowing themselves to feel or not saying; Developmental in that she helps the coach to develop her/his internal supervisor and reflective practitioner and resourcing by providing a supportive space for the coach to process what they have absorbed from the client and the clients’ system. She brings a blend of business acumen and human understanding and space of unconditional regard for her supervisees.

PROGRAM LEADS

Hellen Hettinga

Hellen has been associated with Renewal Associates since 2020, building on a partner relationship with Peter since 2015. An ICF Professional Certified Coach (PCC), certified supervisor of coaches, mentors and consultants and facilitator in change leadership.

Hellen partners with individuals, teams and organisations navigating complex challenges in uncertain environments. Her intention is to enable conversations that matter and to create conditions for learning collectively for people and planet to thrive.

With an international corporate background and leadership experience in various sectors and countries, she works mostly with multinational organisations. She encourages embodied learning – connecting head, heart and body, ‘being rather than thinking the change’. Inviting stakeholders in the room, including the non-human ones, she challenges clients to show up as whole persons. Holding a deep curiosity and sensitivity for diversity, she believes in the power of community. Her style is described as warm with a strong, calm presence. She is known for her capacity to work with ethical dilemmas.

PROGRAM LEADS

Professor Peter Hawkins

Peter Hawkins, Chairman of Renewal Associates, co-founder of the Global Team Coaching Institute, Emeritus Professor of Leadership at Henley Business School, and Senior Visiting Fellow, at Civil Service College (Singapore), is a leading consultant, coach, writer, and researcher in organizational strategy, leadership, culture change, team and board development, and coaching. He has worked with many leading organizations all over the world including Europe, Asia, the Middle East, South Africa, and America coaching Executive Teams and Boards and facilitating major change and organizational transformation projects. He has coached over 100 boards and senior executive teams, enabling them to develop their purpose, vision, values, collective leadership, and strategy for the future, in a wide range of international, large, and small commercial companies, government departments, NHS Trusts, professional services organizations, and charities.

Peter is an international thought leader in Systemic Coaching, Executive Teams, and Board Development, President of both the Association of Professional Executive Coaching and Supervision (www.apecs.org); and the Academy of Executive Coaching (www.aoec.com) and a Fellow of the Royal Society of Arts and the Windsor Leadership Trust. He has been a keynote speaker at many international conferences on learning organization, leadership, and executive coaching and teaches and leads masterclasses in over 50 different countries around the world.

PROGRAM LEADS

Steliana van de Rijt-Economu

Steliana van de Rijt-Economu(ICF PCC. ACTC certified) is an executive team coach with over 20 years of experience helping people and teams unlock their leadership potential.

Her professional background encompasses HR, organizational development, and leadership coaching and training for executives (E/VP, GM level) at Fortune 500 companies such as Shell, Vodafone, and Nike. With an academic foundation in Finance and Project Management, coupled with extensive practical experience in organizational and behavioral change and leader development, she excels in tackling complex challenges and seizing multifaceted opportunities within global matrix organizations.

She received the Global Women International Network award for her contribution to feminine leadership through her book: Mothers as Leaders

PROGRAM LEADS

Jonathan Sibley

Jonathan is an experienced coach who has been supporting organizational leaders since 2004. With his extensive background in systemic team coaching, he has been a valuable member of Renewal Associates’ coaching faculty since 2001. While based in New York City, Jonathan has gained international exposure, having lived in various countries and worked fluently in French, Spanish, German, Portuguese, and English. Holding an MBA from INSEAD in France, he possesses a strong academic foundation.

Jonathan’s expertise lies in applying a systemic lens to help teams navigate the complexities of organizational and team dynamics, enhancing individual and collective performance. His focus includes assisting clients in evaluating their performance against stakeholder expectations, improving relationships, managing conflicts (both intercultural and within the same culture), and addressing blind spots and obstacles, including emotional management.

Certified as a coaching supervisor and having completed the Advanced Diploma in Systemic Team Coaching, Jonathan also holds certifications in various assessment tools and methodologies. His coaching experience spans diverse industries, including finance, pharmaceuticals, chemicals, automotive, luxury, and non-profit sectors. Presently, he leads a coaching initiative within a US government agency, overseeing 48 coaches and 24 teams.

As a board member of Coaching for Justice, Jonathan actively promotes the integration of a social justice lens in coaching engagements. Additionally, he continues to cultivate his linguistic skills and enjoys traveling whenever possible.

PROGRAM LEADS

Dr. Hilary Lines

Dr. Hilary Lines, Executive and Team Coach, Supervisor, Touchpoint Leaders, coaches leadership teams in the UK and internationally, and has particular experience in helping senior teams lead transformational change and integrate cultures post-merger. She has co-authored Touchpoint Leadership: Creating collaborative energy across Teams and organizations (Kogan Page, 2013), which describes her work and philosophy of leadership as a relationship.

Hilary has been Lead Faculty in the design and delivery of the Systemic Team Coaching® Diploma for the past 11 years. Hilary was Global Head of Partner & Leadership Development at PwC Consulting and coached the VP and Board of IBM’s EMEA Business Consulting Business before establishing her own Leadership Consulting and Coaching business. Her doctoral research examined the organizational factors that create bridges and blocks to the integration and development of R&D scientists in industry. She is a Master Practitioner Coach with AoEC and ICF PCC accredited coach.

PROGRAM LEADS

Dr. Catherine Carr

Dr Catherine Carr is a Professional Certified Coach, Master Corporate Executive Coach, Supervisor, Certified Master Team Coach, and Registered Clinical Counsellor with Carr Kline & Associates. She has a doctorate in executive coaching and leadership development and a Masters degree in counselling psychology. In 2012 Catherine won the Goulding Award for the most outstanding professional doctorate for her work on team coaching. She is the co-author of 50 Tips for Terrific Teams! and High Performance Team Coaching, several peer reviewed journal articles, book chapters, and magazine articles on team coaching.

Catherine trains and supervises coaches in Systemic Team Coaching. She is the Head of the Practitioner Program for the Global Team Coaching Institute and the North American lead for the international group, Resilience at Work. Catherine has expertise in public sector coaching, health, pharmaceutical, finance, IT, and environmental organizations. She is grateful to do work that supports people to be well, live well and to meaningfully contribute around them and to our world.